Overview

Refund and Returns Policy

At Hotel New Sunrise, we strive to ensure that every guest has a pleasant and memorable stay with us. If for any reason you are not entirely satisfied with your experience or need to request a refund, please review our policy below:

1. Cancellation Policy:

– Individual Room Reservations: We understand that plans may change. Guests may cancel their reservation up to 72 hours prior to the check-in date without penalty. Cancellations made after this period will be subject to a cancellation fee equivalent to one night’s stay.

– Group Bookings and Events: Group bookings and event reservations are subject to specific terms and conditions outlined in the booking contract. Please refer to your reservation confirmation or contact our reservations team for more information.

2. Refund Policy:

– Refunds for Cancelled Reservations: If you cancel your reservation within the allowable cancellation period, you will be eligible for a refund of any pre-paid amounts, minus any applicable cancellation fees.

– Refunds for Early Check-Out: In the event of an early check-out, guests may be eligible for a partial refund of any unused nights, subject to the hotel’s discretion and any applicable terms and conditions.

– Refunds for Unused Services: Refunds for unused services or amenities (such as meals, treatments, etc.) will be provided at the discretion of hotel management and may be subject to a processing fee.

3. Contact Us:

– For assistance with cancellations, refunds, or returns, please contact our reservations team or visit the hotel front desk during your stay.

– Our team is available 9 hours a day, 6 days a week, to assist you with any questions or concerns you may have regarding our refund and returns policy.

Need help?

Please note that this policy is subject to change and may be updated periodically. We recommend reviewing the policy at the time of booking or contacting our reservations team for the most up-to-date information.